Return & Refund Policy

1. Return Window
Eligible products may be returned within 30 calendar days after delivery.

2. Return Eligibility
To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging. Certain products, such as personalized or clearance items, may have specific restrictions, which will be stated on the product page or at checkout.

3. How to Request a Return
To request a return, contact service@paizofeles.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.

4. Return Address
Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

5. Return Shipping Cost

• Preference-based returns: Customers are responsible for return shipping costs.

• Damaged / defective / incorrect item: If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

6. Refund Timing
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

7. Contact
Email: service@paizofeles.com
Phone: +86 14800277501
Hotline Service Hours: PDT 9:00 AM – 6:00 PM
Business Address: Room 1806, Building A, Tongyue City Commercial Building, East Side of Yuhe West Road, Yuhe Street, Pingcheng District, Datong City, Shanxi Province, China