FAQ

1. Who operates PaizoFeles.com?
PaizoFeles.com is owned and operated by Shanxi Dingshi Technology Co., Ltd., a company registered in Datong City, Shanxi Province, China. Shanxi Dingshi Technology Co., Ltd. is the seller of record for all purchases made through PaizoFeles.com.

2. How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.

3. How long does shipping take?
Estimated delivery time is 7–12 business days after dispatch. Delivery times may vary depending on your location.

4. How much does shipping cost?
Free standard shipping is available on orders over $29. Shipping costs for orders below $29 are calculated at checkout based on the destination and selected shipping method.

5. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.

6. What is your return window?
Eligible products may be returned within 30 calendar days after delivery.

7. How do I request a return?
Contact service@paizofeles.com with your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.

8. When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

9. What if my package is delayed or lost?
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact service@paizofeles.com with your order number, and we will help you resolve the issue.

10. How can I contact you?
Email: service@paizofeles.com
Phone: +86 14800277501
Hotline Service Hours: PDT 9:00 AM – 6:00 PM